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Need Help?

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  1. Ensure volume on the device is turned all the way up
  2. Ensure the reader has been charged for at least 2 hours
  3. No case on the phone
  4. Ensure all permissions are accepted for the SwipeSimple app
  5. SwipeSimple application is updated to the latest version.
  6. Running Android OS system of 4.4.0 or above

View list of compatible Android devices

  1. Ensure volume on the device is turned all the way up
  2. Ensure the reader has been charged for at least 2 hours
  3. No case on the phone
  4. Microphone permissions are enabled for the SwipeSimple app
  5. SwipeSimple application is updated to the latest version.
  6. Device is running iOS system 9.0 and above

View list of compatible iOS devices

Swift B200/B250

The Swift card readers do not require any prior pairing with your device.

  • Ensure that the merchant is on the latest version of the SwipeSimple application.
  • All permissions are enabled for the SwipeSimple application.
  • Ensure reader has been charged for at least 2 hours.
  • Bluetooth is enabled on your mobile device
  • If the reader is not automatically detected during the sale, please verify that the reader is paired in the bluetooth settings of the device and try again.
  • Please ensure that both your device and card reader are within 10-15 feet.
  • Ensure the Android device is running OS 5.0 and above
  • Ensure that the merchant is on the latest version of the SwipeSimple application.
  • Ensure reader has been charged for at least 2 hours.
  • Please note that the readers do not need to be paired before use, the SwipeSimple app will automatically detect your Swift reader during a sale or transaction.
  • En- ensure that your device is running on Android OS version 5.0 and above
  • Ensure that your device is running on iOS version 9.0 and above
  • Ensure that both your device and card reader are within 10-15 feet
  • Bluetooth is enabled on your device

The Swift Bluetooth readers could only be paired to one device at a time. Ensure the Bluetooth reader is not paired with another device. If the reader is paired to another device, please forget the reader in the Bluetooth settings of the device and try again.  

  1. Place the Swift B250 reader into the charging stand with the NFC, Apple Pay and Android Pay icons facing up. Securely fasten the reader by pushing it in firmly until it clicks.
  2. Plug the smaller end of the micro USB cord into the underside of the charging stand. Please ensure that the side showing the USB icon is facing the back of the reader. Connect the larger end to a USB port or power source.
    Optional: you may wire your micro USB cord accordingly using the cable hooks on the underside of the charging stand.
  3. Setup is complete when the LED indicator above the power button on the reader blinks blue (in the process of charging). A full charge may take up to 2 hours. When the reader is fully charged, the LED indicator will be blue.

Make sure your reader has been properly paired to your device and connected to the SwipeSimple app.

  1. Turn on the card reader.
    • The power button on the B550 is on the top right of the device. The power button on the B500 is on the left side of the device.
  2. Go to the SwipeSimple App on your device and log in.
  3. After logging in, go to the Settings tab in the app and then into the ‘Reader’ section and select “Bluetooth”.
  4. When using the B550, press the Bluetooth button on the upper right-hand side of the reader for 3 seconds or until the screen displays ‘Waiting to Pair’ and the blue light blinks quickly.  When using the B500, press the green checkmark button at the bottom right side of the reader for 3 seconds or until the screen displays ‘Waiting to Pair’.
  5. Now look at the device. Click the ‘Discover’ button located at the bottom right-hand side of the screen. The name of the reader will appear towards the bottom of the screen.
  6. To complete the pairing of your device, click on the ‘Pair’ button located to the right of your reader’s name.  
  1. Turn on the card reader.
    • The power button on the B550 is on the top right of the device. The power button on the B500 is on the left side of the device.

  2. Enable Bluetooth on your iPhone / iPad.
    • Go into the Settings of the iPhone or iPad and switch the Bluetooth button ‘On’. The button will turn green indicating that it is turned on.

  3. When using the B550, press the Bluetooth button on the upper right-hand side of the reader for 3 seconds or until the reader screen reads ‘Waiting to Pair’ and the blue light blinks quickly. When using the B500, press the green checkmark button at the bottom right side of the reader for 3 seconds or until the screen reads ‘Waiting to Pair’.

  4. Go to the SwipeSimple App on the iPhone / iPad and log in.

  5. After logging in, go to the Settings tab and then into the ‘Reader’ section of the screen and make sure the “Bluetooth” is selected.

  6. Now look at your card reader. As soon as the device is paired the screen will display ‘Waiting to Connect’ and the blue light in the upper right corner will blink even more rapidly. The ‘Waiting to Connect’ display is the default indicator that the reader is successfully paired.

Before you connect your reader to your mobile device, make sure the reader has been paired and the reader screen is on. The screen of the reader will turn on by pressing any button on the keypad.

  1. Once your reader is paired with your device, go to the Settings screen where you will see a list of all readers that are paired with your phone/tablet.
  2. The select the option that matches the last 4 serial numbers of your card reader. The serial number is located on the back of the reader and will be displayed on your device as “Bold xxxx”.
  3. The card reader will now display ‘Ready’ indicating that the reader is connected and the transaction may be completed.
  1. Once your reader is paired with your device, there will be a button indicating the current type of reader.
  2. If the sales screen has not defaulted to ‘Bluetooth’, select ‘Audio Jack,’ and toggle to ‘Bluetooth.’ You will see a list of numbers displayed on the screen of your device that match the last 4 digits of your card reader’s serial number.
  3. Select this option.  The serial number of your card reader is located on the back of the reader and will be displayed on your device as “Bold xxxx”.
  4. The card reader will now display ‘Ready’ indicating that the reader is connected and that the transaction may be completed.

Ensure that your mPOP is receiving power.

  1. Unplug the power cable from the underside of the mPOP, and plug it back in.
  2. Unplug the other end of the power cable from your power source (an available outlet or power strip), and plug it back in. Ensure that you are using a known working outlet.
  1. Ensure that both the mPOP and your device are within a 10-15 ft range.
  2. Ensure that your mPOP is not paired with another device.

a. To initialize Bluetooth setting back to factory mode, press and hold the Bluetooth reset button 1 located to the left of USB ports, on the underside of the mPOP, until the Error LED blinks red.

Please ensure that the mPOP remains switched on during the process 2.

Bluetooth setting is successfully restored back to factory mode when the Error LED stops blinking.

b. In the Settings app of your device, go to Bluetooth and look for your mPOP’s serial number (format: STAR mPOP-CXXXX, with the last 4 digits representing your mPOP’s serial number) as a listed device.

c. If you are using an iOS device, tap the blue “i” and select “Forget This Device”.
If you are using an Android device, tap on the gear icon and select “Unpair”.

d. Follow the steps here to repair the mPOP with your device.

  1. Ensure that your device’s OS and the SwipeSimple app are up to date. SwipeSimple Register requires iOS version 9.0 and above, Android version 5.0, and SwipeSimple 4.6.0 and above.
  2. Ensure that you have a SwipeSimple Register account. In the SwipeSimple app > Settings > Edition, it should display Register. If you have a different edition, please contact your Merchant Service Provider.
  3. Ensure that both the mPOP and your device are within a 10-15 ft range.
  4. Power down your mPOP, and power it back up again.
  5. Toggle your device’s Bluetooth setting off and then on again. Ensure that the mPOP is paired in your device’s Settings app.
  6. Restart the SwipeSimple app.
  7. In the SwipeSimple app > Settings > Device Management, pull and release the Device Management Panel to refresh it.
This most likely indicates that the printer cover is open, the printer is out of paper, the paper roll is not loaded correctly, or that the cash drawer has failed to open.

  1. Open the printer cover and remove the paper roll, or reload a new roll if your printer’s paper is running low.
  2. Reload the paper roll and close the cover. Please ensure that the paper roll is loaded in the correct direction, see here for more instructions.
  3. Remove anything that may prevent the cash drawer from opening. In the SwipeSimple app > Settings > Device Management, select your mPOP and Test Cash Drawer.

The mPOP features a thermal printer, and uses special thermal receipt printer that does not require any ink or toner ribbon. Please ensure that you use the recommended paper roll. Recommended receipt paper:

Manufacturer: Star Micronics
Model: TRF58-D50-C17
Size: Roll (2.25 in x 85 ft) Printer will work well with paper rolls with width between 2.24 in and 2.28 in.

  1. Open printer cover.
  2. Flip paper roll and close printer cover.
  3. Try re-printing a test receipt.
  4. If receipts are still blank, it is likely that the paper roll isn’t a thermal receipt paper roll. Please contact your Merchant Service Provider to purchase thermal receipt paper.
The mPOP has a maximum withstanding load of 17 lbs. A heavy load placed on the mPOP may prevent the cash drawer from opening.

To open the cash drawer manually, use the multi-function button or lock release lever:

1. If your mPOP is connected to a power source, use the multi-function button.

a. Push to release printer

Push the front face of the printer to unlock 1 and pull out the printer 2.

b. Open cash drawer

Press and hold 1 the multi-function button a for 5 seconds to open the cash drawer 2.

2. If your mPOP is not connected to a power source, use the lock release lever.

a. Lift printer and open cash drawer

Remove your mPOP unit from any brackets or mounting kit.

Lift the mPOP from bottom right 1 and locate the lock release lever located at the back, on the underside of the mPOP 2.

Insert the tip of a pen, or something slim, into the lock release lever. Slide your pen towards the front of the mPOP 2 and the cash drawer will open.

  1. Ensure that your mPOP is receiving power.
  2. Unplug the USB cables from your charging stand and device, and plug them back in.
  3. Ensure that your charging stand is connected to the Standard 0.5A USB port, and your device is connected to the Tablet 1.5A USB port.
  1. Ensure that your SM-L200 is fully charged.
  2. To charge your SM-L200, use the enclosed micro USB charging cable in the box. The Power light will blink green when charging, and will be constantly green when fully charged. A full charge may take up to 5 hours. Please ensure that you do not remove the battery pack while charging.
    The battery pack can be charged approximately 500 times before losing performance.
  3. To power up your SM-L200, press and hold the MODE button for 5 seconds.
1. Ensure that both the SM-L200 and your device are within a 10-15 ft range.

2. Ensure that your SM-L200 is not paired with another device.

3. In the Settings app of your device, go to Bluetooth and look for your SM-L200 device in the Paired Devices section.

4. Tap on the gear icon and select Unpair.

5. Follow the steps here to repair the SM-L200 with your device.

  1. Ensure that your device’s OS and the SwipeSimple app are up to date. SwipeSimple Register requires iOS version 9.0 and above, Android version 5.0, and SwipeSimple 4.6.0 and above.
  2. Ensure that you have a SwipeSimple Register account. In the SwipeSimple app > Settings > Edition, it should display Register. If you have a different edition, please contact your Merchant Service Provider.
  3. Ensure that both the SM-L200 and your device are within a 10-15 ft range.
  4. Power down your SM-L200, and power it back up again.
  5. Toggle your device’s Bluetooth setting off and then on again. If you are using an Android device, ensure that the SM-L200 is paired in your device’s Settings app.
  6. Restart the SwipeSimple app.
  7. In the SwipeSimple app > Settings > Device Management, pull and release the Device Management Panel to refresh it.
This most likely indicates that the printer cover is open, the printer is out of paper, or the paper roll is not loaded correctly. Please check the SM-L200’s LCD screen for an error message.

  1. Open the printer cover and remove the paper roll, or reload a new roll if your printer’s paper is running low.
  2. Reload the paper roll and close the cover. Please ensure that the paper roll is loaded in the correct direction. See here for more instructions on loading the receipt paper roll.

The SM-L200 features a thermal printer, and uses special thermal receipt printer that does not require any ink or toner ribbon. Please ensure that you use the recommended paper roll. Recommended receipt paper:

Manufacturer: Star Micronics
Model: TRF58-D40-C12
Size: Roll (2.25 in x 50 ft) Printer will work well with paper rolls with width between 2.24 in and 2.28 in.

  1. Open printer cover.
  2. Flip paper roll over and close printer cover.
  3. Try re-printing a test receipt.
  4. If receipts are still blank, it is likely that the paper roll isn’t a thermal receipt paper roll. Please contact your Merchant Service Provider to purchase thermal receipt paper.
  1. Enter Menu Mode by pressing and holding both the MODE and FEED buttons for 5 seconds.
  2. Using the MODE button, select 2 System Setting. Confirm selection by pressing the FEED button.
  3. Ignore the Input Password screen, and press and hold the FEED button 5 seconds to enter Settings Menu.
  4. Using the MODE button, select 6-Factory Reset. Confirm selection by pressing the FEED button.
  5. Using the MODE button, select 1-Factory Reset to confirm that you wish to reset your SM-L200 back to its factory settings.
  6. Press and hold the FEED button for 5 seconds to reset printer.
  7. Press and hold MODE button to power printer back up.

To exit any current screens or return to previous menu, simply press and hold the FEED button for 5 seconds.

Keep your app in it’s best condition by following the best practices below:

  • Enable automatic app updates in the Google Playstore for Android or App Store for iOS
  • Ensure that the device is running the latest software version
    • iOS 9 or higher (iOS)
    • 4.4.0 or higher (Android)
  • Make sure the volume on the device is at the maximum level when running transactions
  • Enable microphone access for SwipeSimple (iOS)
    • Settings > Privacy > Microphone > turn on for SwipeSimple
    • Please note that uninstalling & reinstalling the app may toggle this microphone off