Search
Exact matches only
Search in title
Search in content
Search in excerpt
Search in comments
Filter by Custom Post Type

Need Help?

Home > Support Center > Need Help?

  • Please contact your merchant service provider to confirm compatibility or test your device real-time using the “diagnostic tool” in the settings of the SwipeSimple app
    • To test a device, connect the reader and open the Diagnostic Tool in the settings of the SwipeSimple app. You will find the compatibility status in the Reader Status area of the page
  • Confirm the reader has been fully charged using the USB cord provided with the reader
  • Ensure the volume on the device is at the maximum level. If a warning message comes up when the device is plugged in it must be accepted. (Typically happens on Samsung devices.)
  • Turn Bluetooth off when using an audio-jack card reader
  • Ensure that the device is running iOS 8 or higher
  • Confirm the reader has been fully charged using the USB cord provided with the reader
  • Please make sure the volume on the device is at the maximum level
  • Make sure the microphone is enabled in the settings of the device
    • Settings > Privacy > Microphone > turn on for SwipeSimple
    • Please note that uninstalling & reinstalling the app may toggle this microphone off

Swift B200/B250

The Swift card readers do not require any prior pairing with your device.

  1. Power up your Swift B200 or B250 card reader by pressing and holding the power button. Ensure that Bluetooth is enabled on your mobile device.
  2. Please note that the Swift B200 or B250 card reader does not require any pairing prior to a sale or transaction.
  3. Open the SwipeSimple app on your device, log in, and process a sale.
  4. During a sale, select the card reader form the ‘Select Reader’ list within the SwipeSimple app when prompted.
  5. Select the option that matches the last 4 serial numbers of your card reader. The serial number is located on the back of the reader and will be displayed on your device as ‘Swift xxxx’.
  6. The SwipeSimple app will display ‘Connected’ and prompt you to ‘Swipe, Dip, or Tap Card’ indicating that the reader is connected and the transaction may be completed.
 
  1. Power up your Swift B200 or B250 card reader by pressing and holding the power button. Ensure that Bluetooth is enabled on your mobile device.
  2. Please note that the Swift B200 or B250 card reader does not require any pairing prior to a sale or transaction.
  3. Open the SwipeSimple app on your device, log in, and process a sale.
  4. During a sale, select the card reader form the ‘Select Reader’ list within the SwipeSimple app when prompted.
  5. Select the option that matches the last 4 serial numbers of your card reader. The serial number is located on the back of the reader and will be displayed on your device as ‘Swift xxxx’.
  6. The SwipeSimple app will display ‘Connected’ and prompt you to ‘Swipe, Dip, or Tap Card’ indicating that the reader is connected and the transaction may be completed.
 
  1. Place the Swift B250 reader into the charging stand with the NFC, Apple Pay and Android Pay icons facing up. Securely fasten the reader by pushing it in firmly until it clicks.
  2. Plug the smaller end of the micro USB cord into the underside of the charging stand. Please ensure that the side showing the USB icon is facing the back of the reader. Connect the larger end to a USB port or power source.
    Optional: you may wire your micro USB cord accordingly using the cable hooks on the underside of the charging stand.
  3. Setup is complete when the LED indicator above the power button on the reader blinks blue (in the process of charging). A full charge may take up to 2 hours. When the reader is fully charged, the LED indicator will be blue.

Make sure your reader has been properly paired to your device and connected to the SwipeSimple app.

  1. Turn on the card reader.
    • The power button on the B550 is on the top right of the device. The power button on the B500 is on the left side of the device.
  2. Go to the SwipeSimple App on your device and log in.
  3. After logging in, go to the Settings tab in the app and then into the ‘Reader’ section and select “Bluetooth”.
  4. When using the B550, press the Bluetooth button on the upper right-hand side of the reader for 3 seconds or until the screen displays ‘Waiting to Pair’ and the blue light blinks quickly.  When using the B500, press the green checkmark button at the bottom right side of the reader for 3 seconds or until the screen displays ‘Waiting to Pair’.
  5. Now look at the device. Click the ‘Discover’ button located at the bottom right-hand side of the screen. The name of the reader will appear towards the bottom of the screen.
  6. To complete the pairing of your device, click on the ‘Pair’ button located to the right of your reader’s name.  
  1. Turn on the card reader.
    • The power button on the B550 is on the top right of the device. The power button on the B500 is on the left side of the device.

  2. Enable Bluetooth on your iPhone / iPad.
    • Go into the Settings of the iPhone or iPad and switch the Bluetooth button ‘On’. The button will turn green indicating that it is turned on.

  3. When using the B550, press the Bluetooth button on the upper right-hand side of the reader for 3 seconds or until the reader screen reads ‘Waiting to Pair’ and the blue light blinks quickly. When using the B500, press the green checkmark button at the bottom right side of the reader for 3 seconds or until the screen reads ‘Waiting to Pair’.

  4. Go to the SwipeSimple App on the iPhone / iPad and log in.

  5. After logging in, go to the Settings tab and then into the ‘Reader’ section of the screen and make sure the “Bluetooth” is selected.

  6. Now look at your card reader. As soon as the device is paired the screen will display ‘Waiting to Connect’ and the blue light in the upper right corner will blink even more rapidly. The ‘Waiting to Connect’ display is the default indicator that the reader is successfully paired.

Before you connect your reader to your mobile device, make sure the reader has been paired and the reader screen is on. The screen of the reader will turn on by pressing any button on the keypad.

  1. Once your reader is paired with your device, go to the Settings screen where you will see a list of all readers that are paired with your phone/tablet.
  2. The select the option that matches the last 4 serial numbers of your card reader. The serial number is located on the back of the reader and will be displayed on your device as “Bold xxxx”.
  3. The card reader will now display ‘Ready’ indicating that the reader is connected and the transaction may be completed.
  1. Once your reader is paired with your device, there will be a button indicating the current type of reader.
  2. If the sales screen has not defaulted to ‘Bluetooth’, select ‘Audio Jack,’ and toggle to ‘Bluetooth.’ You will see a list of numbers displayed on the screen of your device that match the last 4 digits of your card reader’s serial number.
  3. Select this option.  The serial number of your card reader is located on the back of the reader and will be displayed on your device as “Bold xxxx”.
  4. The card reader will now display ‘Ready’ indicating that the reader is connected and that the transaction may be completed.

Keep your app in it’s best condition by following the best practices below:

  • Enable automatic app updates in the Google Playstore for Android or App Store for iOS
  • Ensure that the device is running the latest software version
    • iOS 9 or higher (iOS)
    • 4.4.0 or higher (Android)
  • Make sure the volume on the device is at the maximum level when running transactions
  • Enable microphone access for SwipeSimple (iOS)
    • Settings > Privacy > Microphone > turn on for SwipeSimple
    • Please note that uninstalling & reinstalling the app may toggle this microphone off